Legal

Belov Cloud — Terms of Service

Draft — please review with counsel before launch. It is provided for drafting purposes and is not legal advice.

_Last updated: June 26, 2026_

Belov Cloud ("Belov Cloud," "we," "us," or "our") provides AI-native managed WordPress hosting, operated by Belov Digital Agency, Inc. ("the Company"), a company incorporated in the State of Delaware, United States, with its registered address at 651 N Broad Street, Suite 206, Middletown, DE 19709, USA. These Terms of Service ("Terms") govern your access to and use of the Belov Cloud website at belov.cloud and the services we provide (together, the "Service").

By creating an account, purchasing a plan, or otherwise using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you confirm that you have the authority to bind that organisation, and "you" refers to that organisation.

1. Acceptance of these Terms

These Terms form a binding agreement between you and the Company. Please also read our Privacy Policy, which explains how we handle personal data and is incorporated into these Terms by reference. If you do not agree with these Terms, you must not use the Service.

We may make the current version of these Terms available at belov.cloud/terms at all times. Your continued use of the Service after any update constitutes acceptance of the revised Terms (see "Changes to these Terms" below).

2. Description of the Service

Belov Cloud is a managed WordPress hosting platform. Depending on your plan, the Service may include:

Managed WordPress hosting on managed server nodes, with the underlying server, runtime, and platform maintained by us.
AI-ops and self-healing. Automated monitoring and remediation that detects and, where possible, resolves common issues without manual intervention.
Visual monitoring. Automated checks that watch your site for visible errors and downtime.
Staging environments for testing changes before they reach your live site, where included in your plan.
Backups. Regular automated backups of your site files and databases, with some backups stored on object storage (Cloudflare R2).
Migration assistance to help you move an existing WordPress site to Belov Cloud, including from other managed hosts such as WP Engine or Kinsta.

The Service relies on third-party infrastructure and providers, including DigitalOcean (compute and data hosting, United States), Hetzner (control-plane infrastructure, Germany), Cloudflare (CDN, proxy, and SSL/TLS), Stripe (payment processing), and Migadu (email). Your use of the Service is also subject to the relevant terms of these providers where they apply to you. We may add, change, or replace infrastructure providers over time to operate the Service reliably.

We aim to keep the Service consistent, but we may add, modify, or discontinue features. We will give reasonable notice of any material reduction in features that affects your plan.

3. Accounts and eligibility

To use the Service you must create an account and provide accurate, current, and complete information. You are responsible for keeping your account details up to date.

You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of forming a binding contract. The Service is intended for business and professional use.

You are responsible for all activity that occurs under your account, including the actions of anyone you authorise to access it. Keep your login credentials confidential, use strong and unique passwords, and enable any additional security measures we offer. Notify us promptly at info@belov.cloud if you suspect any unauthorised access to or use of your account.

4. Billing and payments

Flat pricing. Belov Cloud is sold on flat-rate plans. The price of your plan, its included resources, and its limits are shown at the point of purchase.

No overage surprises. A core promise of Belov Cloud is predictable cost. Our plans are flat-rate: we do not meter your traffic and we do not bill surprise overage charges for exceeding visit or bandwidth thresholds. Attack and bot traffic is absorbed at our edge and is not billed to you. If your site consistently exceeds the resources included in your plan, we will contact you to discuss an upgrade or a more appropriate plan, rather than silently charging you more. Any limits that apply to a plan (for example, resources being throttled or queued rather than billed) will be described at the point of purchase.

Payment processing. Payments are processed by Stripe. By providing payment details, you authorise us and Stripe to charge your chosen payment method for your plan and any add-ons you select. You are responsible for keeping a valid payment method on file.

Renewals. Plans renew automatically at the end of each billing period (monthly or annually, as selected) at the then-current price for your plan, unless you cancel before the renewal date. You can cancel renewal at any time from your account or by contacting info@belov.cloud; cancellation takes effect at the end of the current paid period.

Taxes. Prices are exclusive of applicable taxes (such as VAT) unless stated otherwise. You are responsible for any taxes, duties, or levies associated with your purchase, except for taxes based on our income.

Failed payments. If a payment fails, we may retry the charge and may suspend or limit the Service until payment is resolved. We will make reasonable efforts to notify you before any suspension for non-payment.

60-day money-back guarantee. If Belov Cloud isn't right for you in your first 60 days, tell us and we'll refund your first payment in full — no forms, no "annual plans only" catch, no exit interview. This applies once, to a new account's first payment (whether you pay monthly or annually). After that first 60 days, fees for subsequent periods are non-refundable except where required by law, and cancelling does not entitle you to a refund of the current period. Where mandatory consumer-protection or right-of-withdrawal rules apply to you, nothing here limits those rights.

5. Acceptable use

You agree to use the Service lawfully and responsibly. You must not, and must not permit anyone else to:

Host, store, or distribute content that is illegal, infringing, or that violates the rights of others, including content that is defamatory, that infringes intellectual property, or that is otherwise prohibited by applicable law.
Use the Service to send spam, unsolicited bulk email, or other abusive messaging, or to engage in phishing or fraud.
Run cryptocurrency mining, run sustained background processing unrelated to serving your website, or otherwise abuse, overload, or degrade shared resources or infrastructure.
Distribute malware, run denial-of-service activity, attempt to gain unauthorised access to any system, or probe, scan, or test the vulnerability of our infrastructure without our written consent.
Host content that exploits or endangers minors, or that promotes violence, terrorism, or other serious harm.
Resell, sublicense, or provide the Service to third parties except as expressly permitted by your plan.

Your content is yours. You retain ownership of the content, code, data, and materials you upload to or create on your site ("Customer Content"). You are solely responsible for your Customer Content, including its legality and for holding all licences, rights, and permissions necessary to host and use it (for example, licences for WordPress themes, plugins, fonts, images, and other third-party materials). You grant us the limited rights needed to host, back up, transmit, and display your Customer Content solely to operate and support the Service.

We may suspend or remove content, or limit activity, that we reasonably believe breaches this section or poses a risk to the Service or to others. Where practical and lawful, we will give you notice and an opportunity to resolve the issue first.

6. Your responsibilities

Managed hosting is a shared responsibility. We manage the underlying platform; you remain responsible for your application and content. In particular, you are responsible for:

Your WordPress application — its configuration, settings, and the choices you make within it, including any custom code you add.
Plugins and themes — selecting, licensing, configuring, and using plugins and themes responsibly, and accepting that some plugins may conflict, introduce vulnerabilities, or affect performance.
Your content — and ensuring you keep your own independent copies or backups of anything you cannot afford to lose. Our backups are a convenience and an operational safeguard; they are not a substitute for your own backup practices.
Credentials and access — safeguarding your account, WordPress admin, and any API keys or third-party connections you use, and managing the access you grant to your team or contractors.
Compliance — using your site in line with applicable law, including any consent, privacy, and cookie requirements that apply to your visitors.

7. Uptime and service levels

We design Belov Cloud for reliability, with self-healing AI-ops and continuous monitoring intended to detect and resolve issues quickly. We provide the Service on a best-effort basis and target high availability of 99.9%, measured monthly and excluding scheduled maintenance and events outside our reasonable control.

This availability figure is a target, not a contractual service-level guarantee, and no service credits apply for missed targets unless we separately agree them with you in writing.

Availability targets exclude downtime caused by: scheduled or emergency maintenance; factors outside our reasonable control, including failures of third-party providers or networks; your own actions, content, configuration, plugins, or code; and suspension under these Terms. We may perform maintenance and will aim to schedule significant maintenance to minimise disruption and to give reasonable notice where practical.

8. Suspension and termination

By you. You may stop using the Service and cancel your plan at any time as described in the Billing section.

By us. We may suspend or terminate your access to all or part of the Service if: you breach these Terms, including the Acceptable Use section; your payment fails and is not resolved; your use poses a security, legal, or operational risk to the Service or others; or we are required to do so by law. Where the situation reasonably allows, we will give you notice and a chance to fix the problem before suspending or terminating. We may suspend immediately without prior notice in cases of serious abuse, security risk, or legal requirement.

We may also discontinue the Service, or a plan, on reasonable prior notice; in that case we will provide a reasonable export window as described below.

9. Your data on termination

When your plan ends or your account is terminated:

Export window. For a period of 30 days after termination, you may request and retrieve an export of your site files, databases, and available backups, unless termination resulted from serious abuse or a legal requirement that prevents this.
Deletion. After the export window closes, we will delete or irreversibly de-provision your site files, databases, and backups (including copies held on object storage) within 30 days, except where we are required to retain certain data by law or for legitimate business records (such as billing history).

Our handling of personal data on termination is further described in our Privacy Policy. If you need a specific export format or a longer window, contact us at info@belov.cloud before your plan ends and we will try to help.

10. Warranties disclaimer

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure, that defects will be corrected, or that the Service or any backups will be free from loss or corruption. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law, including mandatory consumer-protection rights.

11. Limitation of liability

To the maximum extent permitted by law:

Neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to the Service, even if advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees you paid to us for the Service in the 12 months preceding the event giving rise to the claim.

Nothing in this section limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

12. Indemnity

You agree to indemnify and hold harmless the Company and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and reasonable expenses (including reasonable legal fees) arising out of or related to: your Customer Content; your use of the Service in breach of these Terms; your violation of any law or of the rights of any third party; or your breach of any licence applicable to themes, plugins, or other materials you use. We will notify you promptly of any claim for which we seek indemnification and will let you control its defence and settlement, provided that any settlement imposing a non-monetary obligation on us requires our prior written consent (not to be unreasonably withheld).

13. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Service, our providers, or legal requirements. When we make material changes, we will take reasonable steps to notify you, such as by email or a notice on belov.cloud, before they take effect. The current version will always be available at belov.cloud/terms. If you continue to use the Service after the changes take effect, you accept the updated Terms. If you do not agree, you should stop using the Service and may cancel as described above.

14. Governing law and disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules. The state and federal courts located in the State of Delaware will have non-exclusive jurisdiction over any dispute, subject to any mandatory consumer-protection rules that grant you the right to bring proceedings in your country of residence.

The Company has an EU presence and serves customers in the EU and globally; our processing of personal data is governed by the GDPR and applicable data-protection law, as described in our Privacy Policy. Data-protection enquiries can be sent to info@belov.cloud.

15. General

These Terms, together with the Privacy Policy and any plan-specific terms shown at purchase, are the entire agreement between you and the Company regarding the Service. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce any right is not a waiver of it. You may not assign or transfer your rights under these Terms without our consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or employment relationship between the parties.

16. Contact

Questions about these Terms or the Service can be sent to:

Belov Cloud — operated by Belov Digital Agency, Inc. Email: info@belov.cloud Web: belov.cloud/contact Registered address: 651 N Broad Street, Suite 206, Middletown, DE 19709, USA

Belov Cloud is a service by Belov Digital Agency.